Bluewater Restoration™ is serious when it comes to working with You: the insurance agents, adjusters, and underwriters. We work with all insurance professionals the same way every time so there is no worry or guesswork as to our work product or service.
We strive to keep you in the loop and deliver the necessary documentation as soon as possible to keep you, the insurance professional, up to date on the status of our work at all times. We provide you our estimates using the very latest in Xactimate® pricing and sketch. We are thoroughly trained in providing you what you need, when you need it, and how you want it 24/7/365. We are well aware of the need to know, and implications of, causation, subrogation, and to demonstrate the value of being insured to the insured.
At Bluewater Restoration™, we believe in Partnerships. Bluewater Restoration™ partners with insurance professionals by consistently providing the tools you need to evaluate and adjust the claim. By providing the technical, documented, and professional support for the insurance professionals, you are better able to quickly close claims.
Our Agents Program further promotes our philosophy. It is important for most insurance companies to win over and maintain their customers, and Bluewater Restoration™ can help you do that. By recommending our company, we are committed to making sure that your insured experiences a positive claims experience.
This positive experience is created by our remediation procedures whereby we:
- Brief policyholder and get signed authorization
- Begin photo documentation and diagnostics
- Set up containment of work area if necessary
- Remove water into professional containment equipment
- Remove all required contaminated materials
- Removal of carpet and pad when required
- Properly document and dispose of debris
- Decontaminate all affected building surfaces
- Monitor drying equipment daily using moisture measuring devices
- Clean and sanitize work areas
- Evaluate environmental safety
- Clean up remaining debris leaving work area spotless until we return
- Install air movers and LGR dehumidifiers
- Establish and maintain balanced drying system
- Brief property owner what happens next
Bluewater Restoration™ does not believe in a WIN/LOOSE philosophy between the underwriters and the restoration company. Our philosophy is to create a Win-Win-Win scenario between all parties. This ensures both the health and safety of property owner and its occupants while at the same time delivering the property back to pre-loss condition while keeping claim costs as reasonable as possible.
By Bluewater Restoration’s™ reliance on the Standard of Care as set forth by the IICRC S-500 and S-520, we assist the insurance professional in that you will know how to judge the quality of our work. This creates trust in our Partnership and you can feel confident in that your policy holders are getting the ultimate benefit due to our sound practices. When you recommend our company, you are getting the work completed on time, with professionals, by the industry standard of care. This makes everyone look good and keeps your policy holders coming back to you year after year despite the challenges that you face with of the latest misleading “1-800 talking lizard TV- insurance”. Everyone knows what happened the last time we listened to a talking lizard. Good business practices makes good dollars and sense.
We also provide continuing educational credits for insurance professionals through the State of North Carolina and Prometric. We believe in providing our Partners added value to the maintenance of our long term relationships. Please peek in our website for any upcoming continuing educational opportunities which we offer several times a year. Need one and can’t find it? Let us know and we will do everything possible to accommodate your wishes.