EMERGENCY RESTORATION SERVICE

24 hour emergency service for fire & water damage 

We care about our community which depends on us to rescue their damaged homes, businesses and schools from emergency mishaps such as storms, flood, septic, fire, and many other property damages. That is why our professional team consistently provides prompt, courteous and reliable service you can count on.

CALL BLUEWATER RESTORATION IMMEDIATELY IF YOU HAVE SUDDEN WATER INSIDE YOUR PROPERTY.

All water damages require immediate response because damages escalate in just a short period of time. IF YOU EXPERIENCE WATER INTRUSION:

  • Determine the source and extent of water intrusion.
  • Do what you can to stop the water intrusion.
  • Walk through your property and assess the damage as accurately as possible.
  • Call us at (252) 491-2500 to further assess the damage, determine the scope of work necessary and manage your insurance claim.

This is a simplified list of protocols and is not to be considered all-inclusive. Every job is different and depends on individual situations including, but not limited to insurance coverage and area accessibility.

Bluewater Restoration gets the job done! We mitigate and rebuild.

Water damage left untreated can go to mold quickly with the right conditions. Most water damages are substantially more severe and will require potentially a full removal of building materials if left unaddressed for more than 72 hours. Failure to immediately address known water damages can also potentially limit insurance coverage.

If called quickly to your water damage event, our team can drastically reduce or eliminate the need for reconstruction using rapid water removal, drying and dehumidification, and mold remediation as needed. The sooner we begin the mitigation process, the faster a property returns to pre-loss conditions.  We are your asset in assisting you with the necessary repairs, the documentation of the scope of your claim, communications with your adjuster, and helping you through the process.

Heed the need for speed after a fire

Property damage from fire escalate over time. It is imperative to have prompt access to professional restoration services immediately following a fire or soot event. Delay to action is inherent with fire restoration due to a myriad of obstacles:

  • fire investigation delays
  • water from fire suppression most likely has saturated the structure and contents which adds additional damages
  • power shut off to the property will create additional issues due to loss of environmental controls over the property.
We are the only licensed General Contractor certified in fire and water damage restoration on the Outer Banks.

You need a combined service approach from restoration to construction that will ensure you have full competency from handling your loss to returning your property back to original condition.

We handle your contents with quick, reliable, professional care.

Not all contents are salvageable, and we help to document your loss for your insurance reimbursement. It is the owner’s responsibility to provide a loss list that includes model numbers, serials numbers, etc. to your insurance carrier which is of great value when documented by professionals. We will pack up your salvageable content and process it in our restoration facility, transferring to a specialty provider those items we cannot clean ourselves.

A good company will answer the phone. A great one knows what needs to be done immediately and will line up labor and materials, will be ready to jump start your cleanup and stop the damage as soon as possible. This is what we do.

  • pack up, pack-out, and store your contents
  • clean & restore your contents
  • document your content loss
  • pack in your cleaned contents to your home
  • determine type of fire and adjust our cleaning techniques to that methodology
  • professionally clean and deodorize your property
  • dispose of unsalvageable items after careful documentation of your contents
  • document all services required, keeping you and all parties informed of all aspects of your claim throughout the process
  • return your clean, sanitized, and restored home back to you in rapid time
  • create, articulate, and justify your insurance report for your claim in industry standard language and presentation
  • can communicate directly with your adjuster to ensure you a successful conclusion to this difficult loss

MOLD INDOORS IS NEVER GOOD. WHEN IN DOUBT, GET IT OUT.

Thousands of mold species exist around the world, most relatively harmless at normal levels yet causing allergic reactions in higher concentrations. Others classified as toxigenic can cause internal bleeding, serious respiratory illnesses, and brain damage with the most serious also attacking the immune, central nervous, and cardiopulmonary systems. Mold exposure health affects vary since every person reacts differently to the species involved based on the byproducts generated by mold, the amount and duration of exposure, and the susceptibility of the individual.

WE ARE CERTIFIED TO REMOVE MOLD

We provide indoor environmental inspections for issues like mold. Our thorough analysis will reveal the source of moisture and the type of mold so we can provide remediation solutions that will best solve the problem. We also offer a full line of air filtration and dehumidification equipment.

IF YOU HAVE A MOLD PROBLEM:
  • Try not to disturb mold colonies after you have located them. Air motion will send millions of viable spores into the air, cross contaminating the rest of your home or business.
  • When remodeling, if you open cavities and find fungal growth, stop until the hazard can be analyzed. Tearing out moldy building materials improperly can release the mold spores in the air and lead to mold contamination of the entire structure.
  • Trying to kill mold with bleach or other fungicides does not remove the toxins from the air. A dead spore will continue to give off toxins until it is removed.

Mold will propagate if there is moisture and a food source. Mold spores can stay dormant for years until proper growing conditions appear or return.

CALL (252) 491-2500 TODAY AND SCHEDULE AN INDOOR AIR QUALITY INSPECTION TO DETERMINE WHAT IS GROWING IN YOUR HOME OR BUSINESS.

We've been rebuilding homes on the Outer Banks for 35 years

Bluewater Restoration is a licensed, bonded, and insured N.C. General Contractor fully capable of rebuilding your property to its pre-loss condition.  Our experienced construction project managers oversee the remodeling, reconstruction, and repair projects for our customers to ensure project success.

We are particularly sensitive to our customer’s loss of use during any construction project. We strive to be an effective and efficient supervisor to your home’s rebuild so you can get back to your life as soon as possible.

Our construction division can build within the parameters of insurance claims and beyond. Want to remodel your home for a beautiful updated new look?  Then call Bluewater Restoration at (252) 491-2500 today.

NC General Contracting License 35962

Bluewater Restoration is an experienced local contractor on the Outer Banks to handle parasite cleanup and all other emergency property needs. We are often called in for vermin such as roof rats and raccoons. Many of these critters carry parasites that pose serious health risks in humans, especially children. Due to the trained care needed to prevent direct contact and avoid severe or fatal illness, vermin mess MUST be cleaned up professionally.

Home Tips

  • Be vigilant for signs of any type of animal movement around your home such as trash can activity or scratch marks. Keep trash cans secure to not attract animals.
  • Look for any hole where mice can squeeze in such as plumbing pipes which are not thoroughly secured to prevent a critter from entering the home.
  • Note: Raccoons are very smart; many will follow your pet in through the Cat/Dog door and gain entry to your home.
  • Your nose is your best tool; if you smell something foul, please investigate as it could be something very bad for your home.

Sewage spill recovery and cleanup

Human waste backflow into a home or business is a potentially deadly situation. Besides the odor and disgusting sites, there are exposures to fumes, viruses, and bacteria that have in some cases overwhelmed people who then died because of these conditions. We handle dozens of these calls each year. Some people try to clean it up themselves, and some even simply try to clean the carpets which cannot remove nor sanitize the area, thus leaving the property dangerously contaminated. Know this: raw sewage can kill you or others especially children, the elderly, and the immune compromised.

Many properties in our service area rely on a septic system and those will fail if not maintained properly or operate over the allowed capacity for the system. Especially with rental homes, it is easy to overwhelm a septic system and cause a host of damages which, if not cleaned up professionally, can cause severe illness in humans or even death. The exposure to liability for rental property owners is not exaggerated here; it is a real threat can be avoided if professional remediation is employed.

If your property suffers a toilet backup, broken sewage pipe, or an overflow, know the company who is cleaning up the biological contamination. If not cleaned up properly, contamination may be left behind for unsuspecting people and pets to potentially become very sick from the bacteria, viruses, parasites, etc. which may be harboring in the unseen remains.  Bluewater Restoration offers professional sewage spill recovery and clean up. 

Home Tips:
  • Rental property owners –Tell your property manager what company you want for bio-hazard cleanup need.
  • Check your insurance policy to ensure it covers sewage backups
  • Inspect and Pump Frequently – The average household septic system should be inspected at least every three years by a septic service professional. Household septic tanks are typically pumped every three to five years. Alternative systems with electrical float switches, pumps, or mechanical components should be inspected more often, generally once a year. A service contract is important since alternative systems have mechanized parts.

Certified, trained, and experienced indoor environmental professionals

Our team specializes in industry drying equipment like low-grain refrigerant dehumidifiers, desiccants, and other types of commercial grade dehumidifiers. With one call, Bluewater Restoration can immediately respond to your property, give you expert advice on your situation, establish drying chambers for short term drying or customize a dehumidification environment just for your specific long term dehumidification needs. The science to rapid drying requires long term experience and training to diagnose, prescribe, and establish accepted water damage drying environments for maximum effectiveness. Trust only a Certified Firm.

DEHUMIDIFICATION: WE DO INDOOR ENVIRONMENTAL INSPECTIONS

Bluewater Restoration can solve indoor humidity issues and can direct you to the source of your problem.

  • Do you have musty malodors?
  • Do you smell something immediately upon entering your home?
  • Are there pockets of apparent fungal growth?
  • Do you notice allergic reactions when in your home, but not away from home?

If you answered yes to any of these questions, you may have an issue that needs to be addressed. Especially in our southern marine environment, many homes suffer from indoor high moisture problems when warm moist air is drawn up from a wet crawlspace into the home. Our certified professionals inspect homes regularly for these issues, can identify the causation, and direct you to a path to a healthy indoor living environment. We will help keep your home within a healthy dry standard and remove the potential for fungal growth indoors.

CALL (252) 491-2500 FOR AN INDOOR MOISTURE INSPECTION TODAY!
DRYING AND DEHUMIDIFICATION

Arsenal Availability: Bluewater Restoration is well equipped to handle large loss projects and complex drying situations. We keep hundreds of various specialty commercial drying equipment in stock to ensure our ability to handle large and small jobs.  This equipment is but a part of our arsenal for water damage restoration; without question, we are the most well-equipped and well-trained professional water damage restoration company in northeastern North Carolina.

REVOLUTIONARY RAPID DRYING:  SPECIALTY EQUIPMENT FOR COMPLEX DRYING

We restore wet damaged properties in record time, Bluewater Restoration has invested in a unique high-speed structural drying tool: a 250,000 btu TES Trailer. This technology along with hundreds of other specialty equipment all contribute to rapid drying and dehumidification for indoor water losses. Our water damage technicians control wet indoor environments with our training and equipment; we create the perfect drying chamber to get the job done.

Dedicated inspection response to any natural disaster

Our Annual Hurricane Program runs from June 1 – May 31st and guarantees you immediate emergency inspections and service, if needed, in the event of a hurricane event north of Oregon Inlet. If a Hurricane or coastal storm generating flood waters, as defined by this agreement, strikes the Outer Banks, BLUEWATER RESTORATION will:

  • Arrange for an inspection of our property by qualified personnel within 3 days of termination of storm (pending accessibility)
  • Report the nature and extent of any damage within 24hrs of inspection and discuss disaster services options
  • If prearranged with you, provide all disaster services for the initial damage to be activated and handled as soon as possible
  • Respond immediately when called for any loss event which requires a disaster response team to protect home from further collateral damage (fire, leaks, etc.), and the enrollment fee includes the emergency service call for multiple disasters at no charge during the enrollment period.

The program is not limited to Hurricanes but is self-activated by a Hurricane. If you have any other emergency property damage issues that need addressing, this program will also cover their initial inspection, but is activated by your notice to Bluewater Restoration. This program’s inspection service is limited to property damage. Bluewater Restoration offers peace of mine for non-resident owners with a qualified inspection when disaster strikes. Call us now at (252) 491-2500 to signup for the Hurricane Program.

TIPS:
Take the time now to make sure you have all your photo/video documentation of your personal property contents before hurricane season. This will save you valuable time, energy, and grief if you suffer a large loss. When is the last time you updated your insurance policy?

Why Should You Get Your Air Ducts Cleaned? Because they get dirty!

We will ensure your HVAC system is cleaned as professionally as possible by utilizing the procedures as compiled by the National Association of Air Duct Cleaners (NADCA) and the EPA. This a valuable service especially for those suffering allergies from pets.  Factors that can increase the need for air duct cleaning are:

  • normal accumulations of dust and dirt
  • pets
  • occupants with allergies or asthma
  • water contamination or damage to the home or HVAC system
  • home renovation or remodeling projects

SOME OCCUPANTS ARE MORE SENSITIVE TO THESE CONTAMINANTS THAN OTHERS.  Allergy and asthma sufferers, as well as young children and the elderly tend to be more susceptible to the types of poor indoor air quality that air duct cleaning can help to address.  The EPA provides detail information on their website in their article, “Should You Have the Air Ducts in Your Home Cleaned?

Inspect Your Air Ducts

You can tell if your heating, ventilation, and air conditioning (HVAC) system needs cleaning by one of two ways. First, with a screwdriver, remove a floor or wall register. Then, use a small mirror and flashlight or use a digital camera to take a picture inside the duct. Call (252) 491-2500 for a quote and to setup an appointment for an inspector to assess your system needs.

Air Duct Cleaning is a Misnomer

In actuality, the entire HVAC system should be cleaned.  Failure to clean all components of the system can result in re-contamination of the entire system, minimizing the benefits of cleaning.

WE RECOMMEND CLEANING THE ENTIRE HVAC SYSTEM, INCLUDING THE FOLLOWING COMPONENTS: air ducts, air plenum, coils, blower motor and assembly, drain pan, heat exchanger, registers, air filter, grills, air cleaner

PROPER HVAC CLEANING PROCESS

Breaking Contaminants Loose
Properly cleaning HVAC systems requires removing the sources of contamination. Removal begins with the use of one or more agitation devices that loosen contaminants from the surfaces within the HVAC system. Examples of agitation devices include brushes, air whips, and compressed air nozzles or “skipper balls. Agitation can also be achieved through hand-brushing or contact vacuuming.

Collection of Contaminants
During cleaning, the entire HVAC system is placed under continuous negative pressure (vacuum) to prevent the spread of contaminants. Continuous negative pressure allows very fine particles to be removed from the system as they become airborne, ensuring that these particles are not released into the living space when the system is turned on after cleaning. This negative pressure also serves to extract the loosened contaminants, which are collected and removed from your home.

System Access
HVAC system cleaning is not a complex process, but each job is unique. Where possible, access to duct interiors should be made through existing openings such as supply diffusers, return grills, duct end caps, and existing service openings. Cleaning technicians may need to cut access holes in the duct work in order to reach inside with various cleaning tools. Creation of these service openings, and their subsequent closure, requires craftsmanship and professional skills.

Antimicrobial Chemicals
Sanitizers, disinfectants and deodorizers can be applied to non-porous surfaces in HVAC systems to address microbial contamination and help control odors. Only chemicals registered with the United States Environmental Protection Agency (EPA) can be used. These products should only be considered after mechanical surface cleaning has been performed and if the need for such treatment has been deemed necessary.

Biological Hazard Cleanup: What We Do

Biohazard mitigation, which entails extreme cleaning, sanitizing, and deodorizing, relates to potentially life-threatening environmental situations that require skilled technicians to remediate the indoor environment to make it safe for human occupancy.

Biohazardous cleaning is required where there is contamination by blood borne pathogens that typically result from traumas such as accidents, injury, or death; poisonous chemicals, fumes, and/or parasitical contaminates, virus, biological warfare contamination, etc.

Biohazard cleanup is a potentially dangerous task for technicians as they handle hazardous materials during cleaning. These tasks require proper training and protocols to safely perform such work. The cleanup is important not only for the safety of the technicians, but also for the individuals who will live, work, or play in the property after the biohazard cleanup is complete. Therefore, you should carefully consider the company you choose for such work.

Professional Anti-Viral Deep Cleaning Services

Our skilled decontamination team is ready to serve residential and commercial properties. Bluewater Restoration’s enhanced deep cleaning procedures ensure the health and safety of public spaces and homes. Professionally trained technicians skilled in biohazard decontamination follow all recommended CDC (Center of Disease Control), EPA (Environmental Protection Agency), as well as the Industry Standards of Care through the IICRC.

Due to the pandemic, we offer a Deep Cleaning service to apply viral disinfectants through a wet fogger process to help reduce the possibility of the transmission of viruses. Deep cleaning covers a range of customizable services to include basic janitorial cleaning or housekeeping, disinfecting of touch points, wet fogging, air duct cleaning, Hydroxyl Generator air cleaning and deodorizing, and more. This service is perfect for offices and public buildings, rental homes, and prior to moving into a new home. Call (252) 491-2500 to get a customized quote for your property anti-viral cleaning needs.

Other biohazardous services we offer:
Trauma & Crime Scene Remediation
Septic Cleanups
Rodent & Racoon Decontamination
Mold Remediation

Dry ice blasting for difficult jobs

Dry ice blasting is an alternative cleaning solution to other labor-intensive techniques such as manual sanding or wire brushing to remove contaminates from structures. Utilized mainly in mold and soot removal, it is a fast and safe cleaning for contaminated substrates and does not damage the structure. Ice blasting requires specialty equipment, manpower, and planning. The process utilizes high-velocity, high density dry ice to clean without damaging surfaces.

Dry Ice Blasting is a clean alternative to other techniques because the media does not increase any additional waste debris.

Call Bluewater Restoration at (252) 491-2500 today. We’re available to discuss your cleaning needs or your dry ice blasting options for decontamination of permanent structural building components.

Bluewater Restoration is dedicated to service northeast North Carolina with crime scene, trauma and accident scene, and unattended death scene cleanup. Our compassionate, trained biologic cleanup technicians will discretely remove affected materials, clean, disinfect and deodorize homes, vehicles, or buildings in accordance with the Occupational Safety and Health Administration (OSHA) and the Institute of Inspection Cleaning Restoration Certification (IICRC) Standards.

Forensic cleaning requires specialty training. Our services begin when the first responders (police or EMT personnel) have finished their service. Our technicians are considerate of all aspects such as privacy and the emotional turmoil the families may be going through.

A caring and compassionate cleaning service is vital first step toward moving past the trauma of losing a loved one. Hiring a third-party decontamination team like Bluewater Restoration marks the beginning of the emotional healing for many individuals as we clean, sanitize, and return the work or living space back to sanitary and healthy conditions.

We will answer the phone around the clock with a live team member who can assist you any time of day or night for trauma cleaning services. Call (252) 491-2500.

Serving Northeast North Carolina as a licensed, bonded and insured General Contractor since 1986

As skilled and certified professionals, our mission is to exceed the expectations of every customer and insurance professional with outstanding service.

Certifications and Affiliations

Institute of Inspection Cleaning and Restoration (IICRC), Lead Safe (EPA), Lead Renovator Cert NC, Outer Banks Home Builders, NC General Contracting License 35962

Bluewater Restoration Disaster Water Damage Services